The PSA assessment services listed seven reasons why the card was “not genuine”.
TAMPA, Florida (FloridaToday.news) — When the phone rang, Ed Yakic’s heart sank. He learned that his investment in an autographed rookie Michael Jordan card was only worth a fraction of the $34,200 he had just paid for it at auction.
“It stopped me in my thoughts and frankly ruined my weekend and stumped the last eight to 10 weeks of my life because it was a real shock,” Jakic said.
Yakic turned to Better Call Behnken for help, saying he was getting nowhere with the auction house PWCC.
Yakic has documents proving that the card was advertised as genuine and certified by PSA/DNA. However, this is the same company that Yakic sent the card to for evaluation and an email was sent to him stating:
“In our opinion, the above signature is not genuine and has not been authenticated by PSA/DNA.”
After Better Call Behnken shared this email with PWCC, the company sent the following statement:
“Our biggest priority at PWCC is our customers and the trust in our platform. We take claims and issues of this nature very seriously and are actively investigating the issue. In any case, we will do the right thing with the buyer and ensure that he is protected in this process.”
Yakic said customer service had even better news – they plan to give him a full refund.
“I think the tone of the conversation definitely changed when I emailed Better Call Behnken so I’m very grateful for that and hopefully we’ll see it through and I’ll get my money back,” he said.